FAQ - Frequently asked questions and answers

GENERAL

Who are you?

Multipot.eu is a spinoff from Tomson bvba specialized in the import of decorative pots and related articles.

How can I best reach you?

The smoothest is to reach us via the internet. We answer every message within 24 hours. Do you prefer to call? Please indicate your phone number and we will call you as soon as possible.

Should I create an account?

Yes. Like this you are eligible for additional discounts and you can get your next orders quickly without having to type in all your contact information. You can also follow your current orders and easily re-order previous orders.

Can I update my details?

Did you discover an error in your account? Send us an email and we will modify the data directly.

If you want to change your information in your account for your next order you can do so by logging in.

Is my information safe?

We care about your privacy. We never give information to third parties. For more information, see our privacy policy.

Where can I find your terms and conditions and privacy policy?

Below the site there is a provided link.

You have a store where I can come?

No, everything is settled online via the webshop. Everything is sent though bPost.

ITEMS

How good is the quality of the articles?

We import directly from the factory: not satisfied = we will take it back without questions asked. Of course the statutory 14 day return warranty of any webshop applies.

Articles in stock?

Everything in this webshop is in stock unless otherwise stated. If your order in exceptional cases cannot be completed, we send the remaining units without charge soon after with a 2nd shipment and keep you updated.

Under each product it is stated if the product is in stock or not. In stock = « Stock »; On the order = « Pre-order ».

Is there a paper catalog?

No, all our products are in the webshop.

ORDER

How do I place an order?

Navigate through the shortcut menu for a main item or search in the search box at the top for what you wish.

How can I take advantage of discounts?

The prices are very low anyway. For discounts you need a promo code. We share those through our mailing list or partners.

I have done my order in two times, will I pay delivery costs twice?

Try to avoid this. Our shop automatically calculates the second time. We cannot modify this in the system.

DELIVERY

What countries do you ship to?

Momentarily only to Belgium and the Netherlands.

How long will it take before I get my package?

We send two to three times a week. bPost take two or three days.

What happens if I am not at home at the time of delivery?

You get a warning that the courier or postman came along and you may pick up your package at the post office.

Can I pick up my order?

No, everything is sent.

Can I specify a different delivery address and billing address?

Yes, on the checkout pages of this webshop it is very simple.

PAYMENT

Should I pay directly?

Yes, every order is immediately paid in advance.

How can I pay?

Through an ordinary transfer (your own bank account login system), Bancontact/Mister Cash, iDeal, PayPal and Visa and Mastercard creditcards.

Is online payment safe?

Yes, we have an SSL payment via our partner MultiSafepay and PayPal that is as secure as your online banking.

RETURNS, EXCHANGES, SATISFIED OR REFUNDED

Can I return an opened package?

If you use anything it cannot be exchanged. In the case the article has not been used you have 14 days. (see our Terms & Conditions)

Can I get my money back if I am not satisfied?

Yes, please send the package back within 14 days and you receive your money (- delivery cost). We want to satisfy our clients. Please contact us if something is not going according to plan and we will do everything to please your expectations.

How long does it take to find a solution?

We never push a rare problem on a long road. A solution always comes quickly so we can keep you as a satisfied customer.

DISCOUNTS, GIFTS, DISCOUNT CODES, COMPETITIONS

How can I get a discount?

This can be through one of our partners who gave you a promo code, or if you receive a promo code via our newsletter.

How can I participate in competitions?

Once we process your email address in our system you automatically stay up to date. Participating and winning is the message!

I do not wish to receive promotional emails anymore, what should I do?

In each of our emails there is a link to unsubscribe immediately, just as it should.

DO YOU HAVE ANY QUESTIONS? DO NOT HESITATE TO CONTACT US!